Privacy Policy – TECHERA

Who we are

TECHERA (“we”, “us”, “our”) operates this website and related online services.
Contact for all privacy matters: support@techeraproducts.com

Scope
This policy covers how we process personal data relating to:

Business contacts at customers, resellers, and suppliers
Visitors who interact with our website, forms, or email
Individuals who receive product updates or open support tickets

Data we collect

Business identity and contact data: name, role, company, email, phone
Communication and transaction data: quotes, orders, invoices, RMAs, support history
Technical/usage data: IP address, device/browser, pages viewed, timestamps, referring URLs
Preferences: newsletter opt‑ins/opt‑outs

We do not intentionally collect special category data or data from children.

How we collect data

Provided directly by you via forms or email
Automatically via cookies, analytics, and server logs
From partners or public business sources, where lawful

Why we use data (legal bases depend on jurisdiction)

To respond to inquiries, provide quotes, fulfill orders, and deliver support (contract; legitimate interests)
To operate, secure, and improve our services and website (legitimate interests)
To send B2B product updates where permitted, with an opt‑out (legitimate interests or consent, as required)
To meet legal, tax, accounting, and compliance obligations (legal obligation)

Sharing and transfers
We share personal data only as needed with:

Service providers (hosting, CRM, ticketing, email, payments, logistics) under contractual safeguards
Professional advisers and authorities when legally required
International transfers may occur; we use appropriate safeguards where required by law.

Retention
We keep personal data only as long as necessary for the purposes above and to meet legal obligations; afterwards we delete or anonymize it.

Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, or receive a copy of your data, and to withdraw consent. To exercise rights, contact: support@techeraproducts.com. You may also have the right to complain to your supervisory authority.

Security
We implement technical and organizational measures appropriate to risk, including access controls, encryption in transit, least‑privilege access, vendor due diligence, and staff training. No method is entirely secure; we will notify authorities and affected individuals of a breach when required by law.

Cookies and analytics

Essential cookies are used for site functionality and security.
With consent where required, we use analytics to improve our services.
You can manage preferences via your browser and our cookie controls.

Minors
Our services are intended for organizations and adult professionals. We do not knowingly collect data from children.

Contact
All privacy inquiries and requests:
support@techeraproducts.com

Changes
We may update this policy from time to time. The “Last updated” date will reflect the latest version. Continued use of our services after changes signifies acceptance of the updated policy.